Legal notice

Seller
Accendio Commerce Studio

Representative
Maya Noguchi

Address
DENSAN Building G-156202, 8-10-5 Ginza, Chuo-ku, Tokyo 104-0061, Japan

Phone
Available upon request without delay.

Email
info@vegella.com

Support Hours
We reply within 24 hours on business days.

Prices
As displayed on each product page.

Shipping Fees
Singapore: Flat rate of S$4 per order. Free shipping on orders of S$40 or more.
Philippines: Flat rate of ₱200 per order. Free shipping on orders of ₱3,000 or more.

Additional Fees
No additional fees other than the product price and shipping fee.

Delivery Time
Orders are usually shipped within 1–3 business days after confirmation. Most orders arrive within 5–8 days after shipping; some may take longer depending on location, customs, or courier conditions. A tracking number will be sent by email once your order ships.

Payment Timing
Payment is processed when your order is placed.

Returns & Refunds
We do not accept returns or refunds for change of mind. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may ask for photos or a video. Once confirmed, we will send a replacement as our standard solution, or a refund if a replacement isn't possible.